6 Skills You Need to Succeed in Hospitality

In the hospitality industry, attention to detail and excellent customer service are vital. See how your business can find the right workers to get the job done.

If you’re interested in working in hospitality, restaurants, hotels and venues alike need certain skills from their hospitality workers in order to turn a good guest experience into a great one. There are many different roles in which you can thrive in the industry today. But first it helps to know what your strongest skills are—whether you’re interested in cooking, customer service or another part of the industry. Here are the top skills you should highlight on your resume so you can land your next job in the industry.

Looking for hospitality jobs?

Skills for customer-facing staff

Many people are attracted to the hospitality industry because they’re friendly, energetic and social. Customer-facing roles give workers like this the opportunity to make connections with people. They include:

  • Bartenders.
  • Banquet and restaurant servers.
  • Concession workers.
  • Hosts.
  • Ticket-takers and ushers.

The top skills you need include:

Communication skills: You’ll not only need to convey important details to your guests but also create a welcoming, friendly environment so that they want to return time and time again. Strong communication skills translate into a positive customer experience and help you create a strong bond with your teammates.

Positive attitude: Whether you’re learning a new booking system, prepping a kitchen or introducing guests to their room, positivity and enthusiasm makes the customer experience better. It also makes it easier for you to handle the stresses of learning a new job.

Flexibility: When supporting and serving customers, you need to be able to shift gears quickly. Your managers and fellow team members will appreciate someone who goes with the flow while staying focused.

Skills for back-of-house staff

The work behind the scenes is just as important—whether you prefer to work in a kitchen or in an administrative role. Common back-of-house roles include:

  • Prep cooks.
  • Dishwashers.
  • Housekeepers, cleaning crew members or janitors.
  • Event caterers, who both serve food and set up food service areas.
  • Office roles.

The top skills you need include:

Organizational skills: Hospitality workers have an ongoing list of tasks every day. Staying organized and multi-tasking will help you be successful. In fact, these two skills go hand in hand. If someone can organize their schedule and tasks well, they will likely be able to get more done in an efficient manner.

Attention to detail: Hospitality workers should understand the value of creating an atmosphere that meets expectations. Something that might seem like a small problem—like a hair on a plate or a towel on the floor—could turn a loyal guest into a dissatisfied one.

Teamwork: The best workers in these roles know how to work well with others and contribute as part of a team. You’ll likely work with a mix of people and personalities, so it’s important to maintain a respectful awareness of other people’s feelings, opinions and cultures.

Find hospitality jobs with PeopleReady

PeopleReady can connect you with hospitality jobs at hotels, restaurants and venues in your area. You can download our app, JobStack, to search for jobs 24/7 from your mobile device. Or you can contact one of our 600-plus branch offices across the U.S., Canada and Puerto Rico.

PeopleReady specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of blue-collar industries, including construction, manufacturing and logistics, waste and recycling, and hospitality. Leveraging its game-changing JobStack platform and 600-plus branch offices across all 50 states, Puerto Rico and Canada, PeopleReady served approximately 98,000 businesses and put more than 221,000 people to work in 2020.