Success in Hospitality Staffing: PeopleReady at Your Service

Out of the hundreds of customers we serve, one large enterprise hospitality enterprise took the time to share insights into their staffing journey.

February 10, 2021

hospitality industry, staffing

PeopleReady supports a wide range of industries, helping our customers hire dependable, hardworking employees. We apply years of expertise to connect customers with the constantly changing work pool, including that of the booming world of hospitality. Out of the hundreds of customers we serve, one large enterprise hospitality enterprise took the time to share insights into their staffing journey: the challenges, the successes, and how they partnered with PeopleReady to exceed their business expectations.

After testing the services of a number of other national staffing companies, the Operations Director of the customer company* says PeopleReady simply found the best temporary workers in the local market. In addition to connecting great workers to their needs, PeopleReady lent “understanding and experience with servicing large National accounts”, a crucial strength for this particular company that needed high-volume support.

Compared to other companies, they ranked PeopleReady “Best in Class” for Performance, Ease of Use, and Reliability paralleled with Customer Support that significantly bests others. Due to PeopleReady’s support, the company Operations Director realized improved efficiency in their hiring process with workers they needed, showing an immediate return on investment.

PeopleReady understands the specific business needs of each customer in our wide realm of staffing. Thanks to 30 years of industry expertise, we help organizations save time and money while helping to meet project deadlines. We work closely with you to provide solutions that help you do your work, as well as possible.

* The company featured in this case study asked to have its name publicly blinded because publicly endorsing vendors is against their policies.

What Our Customers Are Saying About JobStack

Looking for a company that lets you work when you want, and where you want? PeopleReady has just the jobs for you.

January 20, 2021

Jobstack

We know you’re busy. Your day is already packed from start to finish—and when you add in the time and energy it takes to make sure you’re staffed to get the job done, your list just gets longer. Our mobile app JobStack alleviates a lot of that pressure, but don’t just take it from us.

PeopleReady went directly to our customers to find out how they’re using, JobStack, and why they keep coming back to it.

Quality Matters

With JobStack, after a worker completes a job, the customer is prompted to rate their performance within the app. It’s a convenient way to give feedback and also makes it easier to request the same strong performers for future gigs. According to the data, JobStack is bringing customers the right workers:

  • On a scale from 1-5, 66% of customers give their works a 5, the best possible score.
  • Another 21% rate their workers a “4.”
  • The overall average score of workers ordered through JobStack is a 4.5.

JobStack Makes Ordering Easy

jobstack customer research

Of the top reasons customers chose to use JobStack, the ease of ordering was the clear winner. The ability to put out a call for workers from the phone you (probably always) have in your hand takes convenience to a new level.

I like that I can approve hours and submit orders even when I am not at my desk. With all the emails that come back and forth on a daily basis, the app cuts down on communication with the branch, and I can just log in on the app to enter what I need. 

Lisa Ashley, Human Resources Generalist, Twincraft Skincare

A One-Stop Shop

jobstack customer research

When you look at the top challenges JobStack has helped customers overcome, you can’t help but notice that they are varied. Half of users consider the ability to place orders yourself the top challenge they overcame, but not far behind is eliminating paperwork, inviting back top performers, and placing orders at any time. This variety is a prime example that JobStack simplifies all aspects of the hiring process.

[JobStack] has made it so much easier for our admins to handle payment after the job; no more trying to find where time cards went or confirm accuracy since we are able to submit hours before even leaving the job site. Being able to have more control over our orders with the app has been a great time saver and helps keep us organized with our multiple jobs.

Valued Customer, Event Specialist, Ampa Entertainment, Inc.

JobStack Saves Time

jobstack customer research

JobStack customers cited saving time as the top benefit of using the app. When you can do everything from placing orders to approving time cards from your phone, you end up saving more time than you thought possible.

Since I own a small company and schedules change at the last minute, JobStack allows me to work my hours (24/7) without having to worry about getting someone on the phone to discuss [staffing] needs. I really like knowing whom to expect to show up before the beginning of the project.

Larry D’Apice, Owner, Phoenix Contract of York, Inc.

No matter what industry you’re in, JobStack makes finding and keeping top workers easier than ever. Take it from our great customers: whatever you need to do to keep your business moving forward, you can do with JobStack.

Spectrum Solutions Gets Staffing Support from PeopleReady

Spectrum Solutions needed additional staffing to meet demand for COVID-19 test kits, so they turned to PeopleReady for their workforce needs.

July 15, 2020

Spectrum Solutions is a company known for producing the saliva-based DNA testing kits used by Ancestry.com to help people discover their lineage. And for the company based in Draper, Utah, business was thriving.

Then COVID-19 struck, and company leaders wondered what they could do to help keep people and communities safe.

Cities across the U.S. are struggling to access and administer COVID-19 test kits to help track and contain the virus. The typical test for COVID-19 involves a cotton swab to either the throat or nose, and, with cases of COVID-19 soaring, demand was far outstripping supply. In addition, this method of testing typically requires healthcare providers to discard gloves and masks after close contact with anyone who may have the virus—critical PPE equipment that is also in short supply.

So, without delay, Spectrum started to explore a saliva-based testing kit using the approach and the technology they already had in place, evolving it to help in one of the most important fights of our time.

24/7 staffing needs

The Spectrum team knew they’d have to turn on a dime. Working around the clock, they were able to quickly develop a test that met the same standards and delivered similar results to the swab-testing method. What’s more, under a medical provider’s supervision, the saliva collection could be self-administered, which removes the need for close contact with healthcare workers—protecting the patient and staff and preserving PPE.

“This pandemic impacts every segment of society and keeping people safe is about everyone pitching in to make a difference,” said Bill Phillips, Spectrum’s Chief Operating Officer. “We saw helping as our responsibility. That meant quickly pivoting and ramping up our operations during these unprecedented times.”

The FDA–EUA fast-tracked approval of the test kit, which was developed in tandem with Rutgers University and can produce results in 24 hours. With demand high, Phillips anticipated Spectrum would produce 1 million kits per month initially and eventually as high as 3 million a month. They needed more people to support production, so, the company reached out to PeopleReady, who is now serving as its exclusive staffing partner for temporary staffing support.

“Spectrum is helping to save lives. We knew they needed the best and we’d need to be able to provide them with a workforce virtually overnight,” said Stefan Hiesel, Market Manager for PeopleReady. “Working with Spectrum, we were able to meet their needs at two production facilities to support the important work they’re doing.”

PeopleReady associates are now a vital part of the Spectrum team, working in the “clean room” and serving as the last touch point for the kits before they are sent around the globe.

“Demands change and we need partners who can act quickly and deliver in an unpredictable environment. PeopleReady has provided us with the workforce flexibility we need at this critical time,” added Phillips.

PeopleReady’s JobStack app is helping the company to connect with workers as demand changes at a moment’s notice. Hiesel and his team work with Spectrum to ensure the right jobs are getting to the right people to move this COVID-19 safety effort forward in a timely manner.

“Our workers know they are a part of keeping the country and the world safe during this pandemic, and they take great pride in the work they do with Spectrum,” added Hiesel.  

Learn more about how PeopleReady can help you during COVID-19. 

Schwan’s Home Service Relies on JobStack’s Easy Setup and 24/7 Service

Schwan’s Home Service relies on PeopleReady’s JobStack app and its easy setup and 24/7 service to fill their staffing needs. See how we do it.

April 30, 2020

CHALLENGES

As the largest direct-to-home frozen food delivery provider in the United States, Schwan’s Home Services knows having reliable route delivery personnel is of paramount importance. JobStack has helped Schwan’s overcome the challenges of finding qualified workers, filling last-minute orders, and easy timecard approval.

USE CASE

Schwan’s Home Service uses JobStack as their mobile staffing solution partner because of how easy JobStack is to set up and use, and because they consider a local footprint and expertise as the most important features in a staffing partner. They also appreciate the ability to watch orders fill in real time, place orders after hours and rate workers and invite them back, as well as the flexibility to manage orders either on mobile or through the online portal.RESULTSSchwan’s Home Service has been able to achieve the following results with JobStack:• Job fill rate has increased by over 75% since using JobStack.• Orders are filled 50% faster by utilizing JobStack.JobStack is a flexible workforce solution for managing your on-demand workforce anytime and anywhere. With over 40,000 active workers daily, you can connect with qualified talent immediately. Our solution was built with customers in mind allowing them to place orders from any device, 24 hours a day, 7 days a week.Learn more at PeopleReady.com/JobStack.“JobStack can be set up in just a few seconds. It is very important to me that I can see who is coming, submit hours and do everything right on my phone.”Nate SumpterLogistics ManagerSchwan’s Home Service | Illiana

Thomas E. Keller Partners with PeopleReady for Transportation Services Staffing

PeopleReady helped Thomas E. Keller grow their team with workers who had the right skills to get the job done. See how we did it.

February 13, 2020

When Thomas E. Keller, a medium-sized national transportation services company, continued to sustain repeated business challenges, they partnered with PeopleReady to find the necessary solutions. Whether finding difficulty in facilitating workers quickly, implementing a supportive and responsive local service team, or hiring the right workers for the right jobs, PeopleReady was prepared to step in to help.

With over 25 years of experience in the staffing industry, PeopleReady was able to fully staff Thomas E. Keller’s operation and supply them with full-time workers in less than a year. These improvements transformed the business, with Thomas E. Keller sharing “PeopleReady is an important staffing partner in support of our critical business goals. They are able to effectively match the right workers for the jobs we need to fill. This saves our organization time, money and allows us to meet our project deadlines.”

In a recent third-party survey, the company rated PeopleReady “Best in Class” for their performance, ease of use, reliability, and customer support. In addition to the exceptional experience as a whole, Thomas E. Keller saw improvements in their worker retention rate, the ability to hire the right people for the right skill set, and found access to hires immediately and locally. Additionally, they reported improved work satisfaction among current employees.

As the largest industrial staffing company in North America, PeopleReady helped Thomas E. Keller grow their team with workers equipped with the right skill sets needed to get the job done and who were ready to get started from day one.

How CVS Found Success with JobStack’s 24/7 Order Placement

CVS needed a source of temporary labor and found success with JobStack’s 24/7 order placement. See how PeopleReady gave them support.

November 18, 2019

CVS needed a source of flex labor and found success with JobStack’s 24/7 order placement

CHALLENGES

CVS began looking for a staffing partner that could provide expertise in their specific industry and in their local markets. CVS needed easy access to a pool of qualified workers so it could have the right workers matched to the right jobs. On top of that, CVS needed to be able to request workers quickly and efficiently because schedules changed often.

USE CASE

After selecting PeopleReady as its staffing partner, CVS saw value in PeopleReady’s extensive network of local branches along with access to their mobile app, JobStack. JobStack allowed CVS to use PeopleReady to “supply flex labor as needed.” This is because JobStack makes it easy to place orders 24/7 while also improving order transparency. CVS needed a solution that brought the right quantity and quality of workers to get the job done well and on time, and JobStack delivered.

RESULTS

The easy access to workers through JobStack led CVS to rate PeopleReady better than the competition in technology, customer support, and performance. Since using PeopleReady and JobStack, CVS has been able to place orders quickly and gain immediate access to local hires. Using JobStack to place orders and find workers, CVS has seen its orders filled in one day. This has led to increased fill rates, where orders are filled with workers who are ready to get started on day 1.

JobStack is a flexible workforce solution for managing your on-demand workforce anytime and anywhere. With over 40,000 active workers daily, you can connect with qualified talent immediately. Our solution was built with customers in mind allowing them to place orders from any device, 24 hours a day, 7 days a week.

Proof Wine & Spirits Enjoys the Flexibility JobStack Provides

JobStack helps Proof Wine & Spirit overcome the challenge of filling last-minute orders and gives them the ability to quickly approve timecards for temporary staff.

July 18, 2019

CHALLENGES

Proof Wine & Spirits is a small beverage business that has overcome the challenges associated with growth by using JobStack. They agree that JobStack helps them overcome the challenge of filling last-minute orders and gives them the ability to quickly and efficiently approve timecards for temporary staff.

USE CASE

Proof Wine & Spirits uses JobStack as their mobile staffing solution partner because of the flexibility JobStack provides either in the app or through the online portal. The features about JobStack that they love are that the app allows for easy ordering, gives them the ability to place orders after hours, and allows them to rate workers and invite them back.

“Often, we don’t know for sure if another staffer is necessary for next day until late in the afternoon. JobStack allows me to submit requests for a temporary staff during those critical hours without red tape or delays.”

David Ward, Director of Logistics at Proof Wine & Spirits

RESULTS

Proof Wine and Spirits selected JobStack as its mobile staffing solutions provider because JobStack has allowed them to be more efficient meeting their staffing needs as the company has grown. They have done this through taking advantage of these three JobStack features:

  • Ease of ordering
  • After hours ordering
  • Rating top workers and inviting them back

Case Study: Success in Construction Staffing

See why a large enterprise construction company rated PeopleReady Skilled Trades five stars for their staffing solutions.

April 18, 2019

PeopleReady Skilled Trades is no stranger to helping organizations simplify their staffing process, leading to cost and time savings, and one customer recently experienced these benefits firsthand. When a large enterprise construction company faced difficulties finding the skilled trades workers needed to meet their goals, they realized it was time to find a staffing partner.

Prior to using the staffing services of PeopleReady Skilled Trades, the company noticed low retention rates and excess time and money spent on hiring. Upon discovering the nationwide footprint of PeopleReady Skilled Trades bolstered by supportive, responsive local service representatives, they decided to turn to the PeopleReady Skilled Trades division to find a dedicated team.

To complete their projects, the company required highly skilled and trained tradespeople. These workers needed deep knowledge in each of their roles, ensuring that every aspect of the project was completed with dexterity and expertise. PeopleReady Skilled Trades provided workers that met requirements quickly. The company deemed the workers as “extremely qualified” in their craft and “significantly better” than previous performers, as they were properly trained and prepared and ready to get started immediately.

Since onboarding members from PeopleReady Skilled Trades, the company has seen operational improvements such as higher worker retention rate, saving time and money, and the ability to meet project deadlines. When asking for feedback on the provided services, the company rates PeopleReady Skilled Trades “best in class” for worker reliability and overall customer support.

Explore how PeopleReady Skilled Trades can help support your needs with the five-star workers and service your job site demands.

Millie & Severson Inc. Uses PeopleReady to Build a Temporary Construction Staff

Millie & Severson Inc. turned to PeopleReady when they needed to find qualified and motivated workers quickly. Read more about our partnership.

March 1, 2019

construction staffing

The Customer

Millie & Severson Inc., a Medium Enterprise Construction Company, struggled to find a reliable staffing partner with expertise in their business specific needs. After utilizing PeopleReady to build a temporary staffing team, Millie & Severson Inc.’s operations director, Jim Young, expressed the success of PeopleReady’s temporary staffing guidance and help.

The Challenge

To meet critical business goals, Millie & Severson Inc. needed specialized construction workers on a large scale and on a tight timeline. Millie & Severson knew they needed to choose a staffing partner with extensive knowledge in both the construction industry and local market, that had access to workers with relevant skills, and that could connect with that pool of workers instantly. To make the challenge even more difficult, they wanted a partner that not only moved quickly but could also provide workforce solutions on both a regional and national level and was supported by a local service team.

The Solution

PeopleReady stepped in with 30 years of construction industry expertise and provided highly skilled and trained workers, resulting in saved time, resources, and the ability to meet planned deadlines. Young also saw improved metrics that went beyond the initial challenge: improved worker satisfaction among Millie & Severson’s permanent employees, decreased staffing costs, and feeling confident with the ability to find help immediately and locally. Millie & Severson Inc. found PeopleReady’s performance significantly better than competitors’. From the ability to join with ease of use, reliability, and customer support they rated “Best in Class,” Young says the business saw an immediate return on its PeopleReady investment.

As the largest industrial staffing company in North America, with a national footprint of over 600 branches, PeopleReady is honored to provide quality businesses like Millie & Severson Inc. with the support they need to continue their operations. It is our goal to provide passionate, dependable workers who help our customers do their work well.

ServPro Partners with PeopleReady for Staffing Support

PeopleReady | JobStack has been instrumental in helping ServPro fill last-minute orders, and build the team they need quickly.

September 18, 2018

CHALLENGES

ServPro franchises across the United States respond to disasters of all kinds, 24/7.

ServPro Franchise #10512 selected PeopleReady | JobStack as a preferred vendor due to their ability to respond quickly and provide them the staff that they need at a moment’s notice through JobStack.

PeopleReady | JobStack has been instrumental in helping ServPro fill last-minute orders, and build the team they need quickly.

USE CASE

ServPro Franchise #10512 uses JobStack as their mobile staffing solution partner because of its ease of ordering, the ability to place orders after hours, and the ability to rate workers and invite them back, as well as the flexibility to manage orders either on their phone through the app or through the online portal.

“Our business is 24/7, and we have emergencies throughout the night on a regular basis, and to be able to send out the call for help to meet us on site in the morning, without having to wait until the next morning to call has been a game changer. Day or night, I can place an order for assistance. With JobStack each of our crew chiefs and managers can easily place an order at any time. They know the workers that they prefer to work with and can easily request them.”

Rachel Heffner, Administrative Director

RESULTS

ServPro Franchise #10512 has been able to respond to last-minute staffing needs much more efficiently since they started using JobStack. They have specifically achieved the following results since using the app:• Job fill rate has increased 26–50% since using JobStack.• They have filled orders 40–50% faster by utilizing JobStack.• They believe that the ability to fill last-minute orders is the most important feature in a staffing partner, and JobStack delivers.

ABOUT JOBSTACK

JobStack is a flexible workforce solution for managing your on-demand workforce anytime and anywhere. With over 40,000 active workers daily, you can connect with qualified talent immediately. Our solution was built with customers in mind allowing them to place orders from any device, 24 hours a day, 7 days a week.

PeopleReady specializes in quick and reliable on-demand labor and highly-skilled workers. PeopleReady supports a wide range of blue-collar industries, including construction, manufacturing and logistics, waste and recycling, and hospitality. Leveraging its game-changing JobStack platform and 600-plus branch offices across all 50 states, Puerto Rico and Canada, PeopleReady served approximately 98,000 businesses and put more than 221,000 people to work in 2020.