According to the U.S. Travel Association, around 40% of all jobs lost since February 2020 have been in the leisure and hospitality industry. But economic experts are predicting more activity soon and businesses will need to rebuild staffing levels to meet added demand. A hospitality staffing agency can help you find workers who will serve your customers eager to get out and enjoy new experiences. Here are three reasons why partnering with a staffing agency is essential for attracting new customers and encouraging customer loyalty.
Get easy access to the best workers at a moment’s notice
Experts in the hospitality industry are still uncertain about when to expect more activity at hotels, restaurants and other destinations. As the economy rebounds and customers start coming back, there will be certain times of the year that are busier—whether that’s tourist season, community celebrations or other major events.
A hospitality staffing agency can handle last-minute staffing requests easily with expert customer service. They have access to local workers who have completed the necessary certifications and integrity testing in areas such as housekeeping, banquet service and culinary arts. But an agency also has a tech-savvy approach that helps you connect with these workers immediately for your last-minute shifts or short-term positions. There’s no waiting period necessary. Having this direct connection to job seekers helps you when you need to fill a role on your team—for one day, one month or longer.
Find the right personalities for your team
Depending on your specific needs, you may be looking for workers who know food service protocols, proper table service or safety and cleaning practices. But skills and experience are just one part of the equation when you’re bringing on new workers. Your success relies on the overall quality of a customer’s experience, including team members who have the personality traits to succeed: the ability to listen, excellent communication skills and enthusiasm for meeting customer expectations.
You can save time and streamline the vetting process with help from a hospitality staffing agency. These staffing experts do interviews to get to know candidates and see how they might fit in with your culture. And they know the skills that workers need to excel—including the ability to meet high grooming standards and represent your business well. You can be certain that your workers will not only have the right skills but also the right attitude to succeed.
Solve turnover issues and ensure greater customer loyalty
Employee turnover in the hospitality industry hovers around 75% each year. That means businesses are often faced with an endless cycle of interviewing, training and hiring new workers. And they often have to compete for talent against others in their industry who need workers with similar skills. The ongoing search for new sources of workers can take valuable time.
A hospitality staffing agency features local recruiting experts who know your community and what workers are available. Instead of your business posting on job boards or other websites, they can make connecting with quality candidates easier through their mobile platform and personalized customer service. As a result, you’re in a better position to meet the needs of your guests without service interruptions or added cost.
Hospitality staffing agency services available
PeopleReady is committed to creating the best possible experience for our customers and making sure we exceed your expectations. With PeopleReady’s app, JobStack, you can place orders for hospitality workers 24/7.