According to a recent National Retail Foundation survey, 9 in 10 consumers have changed their traditional shopping habits in the past year, whether that’s shopping more online or using pickup and delivery options for the first time. Retail businesses need workers who are dedicated to keeping these customers happy so that they stay loyal to your brand. You can ensure excellent customer service for your business by partnering with a retail staffing company. Here are four reasons why partnering with a staffing company can lead to greater success.
Capitalize on the growing popularity of e-commerce
The NRF survey also noted that in the past year, 50% of consumers have ordered products online that they would normally purchase at the store. E-commerce continues to play a bigger role throughout the retail industry during the holidays and other seasonal periods. And poor delivery service and order fulfillment issues can result in lost customers and decreased sales.
If you expect a greater demand for e-commerce in your business, your staffing company can fill key roles such as pickers, packers and shippers. This will ensure that your products are handled properly and that your customers receive the correct items on time. Partnering with a staffing company helps you adjust your staffing levels for your current needs and solves the problem of being short-staffed.
Fill a variety of jobs that require different skill sets
The right agency for your staffing needs will provide convenient, 24/7 access to all types of retail workers in one place—including warehouse workers, merchandisers and cashiers. And, if you need shifts covered the next day, you can request workers quickly. Having a full-service mobile app available to connect you with these candidates can make this happen more easily. An app can also set you up for greater success by giving you the opportunity to manage your entire staffing process.
Create an excellent in-store experience for your guests
Even with the rise in e-commerce, retailers are still seeing most of their revenue come from their store locations. Almost 79% of retail sales came from physical stores in 2020, according to the U.S. Department of Commerce. Retail workers for these stores such as merchandisers, store update assistants, and furniture and product assemblers are all essential. They can often encourage your shoppers to make more purchases and generate enormous goodwill for your brand.
That’s why you want a retail staffing company that can connect you with associates who know their way around your sales floor. These staffing experts make the most of their local expertise and their relationships in your community to attract the best talent who will represent your brand well. They’ll also have a broad network of candidates with a variety of skills available to you. Partnering with one staffing agency that can provide both e-commerce and in-store workers makes your staffing process even more convenient.
Experience an easier retail staffing process
Finding, interviewing and hiring workers for your business may take time away from serving your customers. There are skills tests, background checks and onboarding tasks which need taken care of. But what if you were able to request workers and have your order filled right away?
With a staffing company, you don’t need to worry about managing a complex hiring process. They are home to an active roster of available candidates with a variety of backgrounds who have already been vetted for the skills and experience your business needs. That means they’ll be ready to get started right away.
Partnering with PeopleReady for your retail staffing needs will help you create a great online or in-store experience for your customers. And our app, JobStack, lets you book staff anywhere at any time via your smartphone, tablet or desktop.
Get retail staffing support today!