JobStack Success Story: Luxury Resort and Spa

JobStack Success Story: Luxury Resort and Spa

When a luxury resort and spa customer needed essential frontline workers for business-critical roles, they partnered with PeopleReady to fill open positions quickly with dependable housekeeping, restaurant and janitorial workers.

  • 74%

    of shifts filled through JobStack

  • 150+

    JobStack orders filled monthly

  • 540

    JobStack shifts filled monthly

  • 5

    PeopleReady associates converted from part-time to full-time status

AT A GLANCE

  • Company:

    Luxury Resort and Spa
  • Industry:

    Hospitality
  • Location(s):

    Ojai, California
  • # Shifts Filled:

    540
  • Job Type(s):

    Dishwashers, housekeepers and janitors

JobStack Expands Hospitality Company’s Ability to Source Workers

CHALLENGE

The customer struggled to find dishwashers, housekeepers and janitors due to the COVID-19 pandemic’s impact on the workforce. Without sufficient staff, their ability to provide their patrons with world-class service, especially during peak times, was compromised. Unable to secure workers for these vital roles, the customer needed a staffing solution focused on hiring speed and agility to improve their ability to fill key open positions. The customer engaged PeopleReady to streamline staffing processes and provide robust support across two departments to start: restaurant and housekeeping.

SOLUTION

To streamline staffing across the two departments, PeopleReady set up hiring managers with the JobStack app. JobStack allows the customer’s housekeeping team to submit worker hours along with performance ratings, which allows them to invite their favorite workers back — an essential feature given their stringent requirements.

Meanwhile, the customer’s restaurant team utilizes JobStack to source extra dishwashers whenever they’re needed. The restaurant team nearly always works with PeopleReady through JobStack, preferring to submit orders and invite top-performing PeopleReady associates back through the app because it’s so convenient.

RESULTS

By engaging PeopleReady and leveraging JobStack, the customer was able to fill their staffing needs quickly — and they eventually hired five associates for full-time positions. Moreover, JobStack simplified their staffing processes by putting hospitality workers within reach through one easy-to-use app. As a result, the customer enjoys a seamless staffing experience with one timekeeping and payroll system for greater efficiency across multiple departments and hiring managers. On average, the customer fills approximately 540 shifts, or about 74% of their total shifts, through JobStack on a monthly basis.

Related Success Stories

PeopleReady, a TrueBlue company, specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of blue-collar industries, including construction, manufacturing and logistics, waste and recycling, and hospitality. Leveraging its game-changing JobStack platform and 600-plus branch offices across all 50 states, Puerto Rico and Canada, PeopleReady served approximately 94,000 businesses and put approximately 220,000 people to work in 2021.