The No. 1 Retail Employer Challenge and How to Tackle It

PeopleReady can help you overcome your biggest retail staffing challenges and find workers who will be comfortable and confident in their roles. Here’s how.

The retail industry experiences highs and lows just like every other business, but with dramatic shifts in customer behaviors and expectations along with introduction of new technology, fresh challenges are presented more than ever.

Two men handshake while entering and exiting through doors

High turnover, poor career path reputation, uninterested employees…there are actions that PeopleReady says you can take to overcome these challenges for the good of your business and your team.

Challenge: I want to keep my strong employees and help them to grow in their roles.

Insight: Forty-three percent of small business owners said that finding and keeping and retaining good employees was one of their biggest challenges. Retail has a turnover rate of 65% and studies show that a lack of employer engagement and compensation are responsible, with only 13% of employees considering themselves to be engaged worldwide. 

Solution: Focus on individuals. Learn about your employees through one-on-one conversation and dig deeper with personality tests that will help you and your managers understand how to best work with personalities. When you know the types of workers that excel in your setting, you can begin to search for candidates with these qualities. By using a staffing partner to have access to a number of individuals, you can look for these traits without having to hire on full-time employees. Not only can you request certain workers to return to your job site through an app like JobStack, you’ll be able to hire and place people most suited for jobs and help them to feel comfortable and confident in their roles.

Remember the words of former Xerox chairperson and CEO, Anne M. Mulcahy, “Employees who believe that management is concerned about them as a whole person—not just an employee—are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”

PeopleReady specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of blue-collar industries, including construction, manufacturing and logistics, waste and recycling, and hospitality. Leveraging its game-changing JobStack platform and 600-plus branch offices across all 50 states, Puerto Rico and Canada, PeopleReady served approximately 98,000 businesses and put more than 221,000 people to work in 2020.